At FINETUNE MedSpa, we pride ourselves on offering the best care for our clients. Our policies are designed to ensure a truly satisfying visit with us.
1. STAFF
All FINETUNE MedSpa staff are Texas State licensed.
2. BOOKING APPOINTMENTS
Please call us at 945-348-5090 to book all appointments. A credit card is required at the time of booking to hold all appointments.
3. PAYMENT INFORMATION
We accept American Express, MasterCard, Visa, Cash, and FINETUNE MedSpa gift cards. We do not accept personal checks.
4. TIPPING
Tips may be paid in cash only. 20% is customary; however, the amount you leave is truly at your discretion.
5. PUNCTUALITY
Please arrive 15 minutes before your scheduled appointment to allow for any potential traffic or delays. If you anticipate being late, we request that you contact us to inform us of the delay. At FINETUNE MedSpa, your appointment is reserved with a dedicated team member who has allocated their time exclusively for your scheduled treatment. In the event that you arrive late for your appointment, our company policy provides you with two options:
You have the option to choose a shortened treatment, but please note that you will still be responsible for the full cost of the treatment.
Alternatively, you may prefer to reschedule your appointment for a more suitable time. However, please be aware that a $25 cancellation charge will apply.
6. CANCELLATION POLICY
We acknowledge that there may be instances when you need to cancel an appointment with us, and we kindly request that you provide us with sufficient notice. A confirmation call and/or text message will be sent to you 48 hours before your appointment. In accordance with our company policy and as a courtesy to both our clients and staff, we require a minimum of 24 hours’ notice for appointment cancellations. Failure to abide by this policy will result in a $50 fee for all scheduled appointments. Please note that rescheduling an appointment on the same day as the original appointment will be treated as a cancellation and will also incur a $50 charge.
7. REFUNDS
We are sorry, Skin Care products and Treatments Packages/Series are not refundable.
8. MEMBERSHIP CANCELLATION
There is a 6-month minimum contract with a Membership. Cancellations prior to the 6-month contract will be charged the retail price differentiation of redeemed services. Texas State Sales Tax will be added to all memberships. Gratuities are not included in membership prices.
9. MEMBERSHIP ROLLOVER
Unused services will roll over to the next month.
10. GIFT CARDS
Let us help you pamper that special person. Gift Cards for any treatment, package, or product may be purchased at the front desk or from our website via credit card.
